Suckerfish on the Side of Your Whale

Caller: "Hi, my DSL isn't working."
Me: "OK, what seems to be the problem?"
Caller: "I can't connect."
Me: "Alright, can I please get your phone number to look up your account?"
Caller: "Oh, I don't have an account with you. I'm with ThisCompany."
Me: "So your DSL service that you have through ThisCompany isn't working?"
Caller: "Yeah."
Me: "You'll probably need to call ThisCompany, then."
Caller: "I tried, but I had to wait for a long time."
Me: "... ok, but if you're using their service, then they're the people you're going to need to talk to."
Caller: "Oh. So should I call ThisCompany again?"
Me: "Yeah, that's probably a good idea."

Good call on who to call, buddy.

Labels: obvious