Sunday, June 17, 2007
So just....
So I asked this lady to bypass this archaic set up she had and bypass the surge protector and splitter she had on her line from her modem to the phone jack and instead, just go from the modem to the phone jack. Typically this will make sure the modem connects instead of having to go through 5 different connections and splits before it hits the source where the DSL connects. So that's exactly what I told her...
And then she placed me on hold - for fifteen minutes. She then came back to the phone and said something unintelligible. I tried to tell her to call back when she'd figured out what was going on and what she was doing, but before I even finished my sentence... Guess what? Hold. This time, it was for 20 minutes. I got sick of this and finally hung up.
Moral of the story? If you're going to call tech support, at least keep us informed of what's going on. We still have the power of being able to make you go away by hanging up!
And then she placed me on hold - for fifteen minutes. She then came back to the phone and said something unintelligible. I tried to tell her to call back when she'd figured out what was going on and what she was doing, but before I even finished my sentence... Guess what? Hold. This time, it was for 20 minutes. I got sick of this and finally hung up.
Moral of the story? If you're going to call tech support, at least keep us informed of what's going on. We still have the power of being able to make you go away by hanging up!
# posted by loopdokter @ 1:33 PM 
