Tuesday, June 20, 2006
Welcome
This is a blog dedicated to relaying stories about customer support. All of the people posting work as customer service reps in some capacity, and we all work at an Internet provider; consequently, most of the stories are from the perspective of someone fielding a request from a customer.
Everything posted is something that has actually happened to us. Some things are from memory, so the odd detail may be wrong, but everything is rooted in fact.
What's the point? Well, mostly, it's just to vent. Working in customer support can be frustrating. But there's also the hope that people read this and realize that the person they're talking to might be right sometimes, the problem might actually be an issue with something they haven't thought of, and that being calm and reasonable and polite is a much better method to getting your way than losing your cool and trying to yell people into submission.
We hope you enjoy our collected experiences.
Everything posted is something that has actually happened to us. Some things are from memory, so the odd detail may be wrong, but everything is rooted in fact.
What's the point? Well, mostly, it's just to vent. Working in customer support can be frustrating. But there's also the hope that people read this and realize that the person they're talking to might be right sometimes, the problem might actually be an issue with something they haven't thought of, and that being calm and reasonable and polite is a much better method to getting your way than losing your cool and trying to yell people into submission.
We hope you enjoy our collected experiences.
# posted by Terry @ 3:26 PM 
