Suckerfish on the Side of Your Whale

I fully understand that a business may use our dial-up internet for their needs. There is no problem with that. We make no distinction between a residential or business user. However, dealing with technical support issues from a business user can get frustrating. To explain why, here's a prime example of what not to do when calling technical support.

Technical support, how can I help you?
"Hold please"

Her reply sounded faint. There is a phone conversation happening in the background. I can only figure she has asked the other person to hold while she speaks to me.

The conversation carries on in the background. She may have inadvertently dialed into technical support, which seems to happen on occasion with some of our users.

Hello ?
"HOLD PLEASE"

This is going to go just swell. She eventually gets back to me.

"I can't connect to the internet"
What happens when you try?
"Nothing"
"Hold please"

(In the background)

"PartyCentre, how can I help you?"
"I'm sorry, there's no one here by that name"
"Ma'am, like I said. There is no one here by that name"

(Finally she comes back. We try the connection and sure enough nothing happens.)

It sounds like we'll need to recreate the connection.
"Ok"
"Hold please"

(She takes another call...)

I need you to start the connection wizard.
"Done"
"Hold please"

(And another call...)

"It says it needs to search for a modem"
You will need to go through that before we can proceed.
"Ok"

(Now she's not even bothering to TELL me to hold...)

"It couldn't find a modem"
It sounds like you'll need to reinstall the drivers for the modem.

(And she's gone again...)


Evidently you work in a happening place. If your time is better spent dealing with people calling you rather than fixing your internet connection, then don't bother calling me. My time is better spent moving on to the next customer who is ready to get my help.

Hold please