Suckerfish on the Side of Your Whale

A customer had the following complaint: "My screen keeps blacking out... If this is a problem with your company, I will not be renewing". Now, I guess I can give her some credit for including the "if". We have customers that wouldn't. The thing I wonder about is: Does she ask the gas station attendant to fix her transmission? And although we aren't the problem, and I wouldn't lie to her anyway, does she realize how strongly she's encouraging a lazy tech support agent to lie if we were?