Wednesday, July 19, 2006
UPDATE
I'm back from a bit of a vacation, and to inaugurate the work week, I'm posting to this blog even before I get back to work. Now that's dedication*.
Our thoughtful friend Gideon was manning the technical support email the other day, and he received a forwarded email from DramaticLady's daughter. You might remember DramaticLady from this post a while ago. She'd lost the trust of her daughter. She was very upset because we wouldn't fix the problem and/or refund her money.
Well, Gid had an email that at least served up some explanatory goodness! Turns out the daughter had addressed the email to DramaticLady@OurCompany.com instead of DramaticLady@OurCompany.ca. A subtle difference, one that's easy to make; I myself have forgotten whether some of my favorite web sites end with .net, .org, .com, or .info. Hah, that's just a little joke; no one reads .info sites. Anyway, since the former email address doesn't exist, the email was bounced back to the daughter with an error which explains that the user was not known on that domain. It could be in simpler English, sure, but at least it tells you that you've got the wrong email address.
DramaticLady had also mentioned that she had other friends "in Canada!!" who were having the same problem with emailing her as her daughter. Consequently, I consider it likely that she's giving out her email address with the wrong suffix. And I consider the fact that she had a massive fight with her daughter and they stopped speaking to each other.
Over this.
Over a couple of letters.
Is it wrong for me to giggle a little?
* Dedication can also, in this context, be taken to mean masochism.
Our thoughtful friend Gideon was manning the technical support email the other day, and he received a forwarded email from DramaticLady's daughter. You might remember DramaticLady from this post a while ago. She'd lost the trust of her daughter. She was very upset because we wouldn't fix the problem and/or refund her money.
Well, Gid had an email that at least served up some explanatory goodness! Turns out the daughter had addressed the email to DramaticLady@OurCompany.com instead of DramaticLady@OurCompany.ca. A subtle difference, one that's easy to make; I myself have forgotten whether some of my favorite web sites end with .net, .org, .com, or .info. Hah, that's just a little joke; no one reads .info sites. Anyway, since the former email address doesn't exist, the email was bounced back to the daughter with an error which explains that the user was not known on that domain. It could be in simpler English, sure, but at least it tells you that you've got the wrong email address.
DramaticLady had also mentioned that she had other friends "in Canada!!" who were having the same problem with emailing her as her daughter. Consequently, I consider it likely that she's giving out her email address with the wrong suffix. And I consider the fact that she had a massive fight with her daughter and they stopped speaking to each other.
Over this.
Over a couple of letters.
Is it wrong for me to giggle a little?
* Dedication can also, in this context, be taken to mean masochism.
# posted by Terry @ 8:16 PM 
