Suckerfish on the Side of Your Whale

I found another work-related entry on my main blog from a while ago, and thought I'd share it.

Just yesterday, a customer demanded to "speak with someone more senior and customer orientated [sic] than you!" He had been decrying the fact that he couldn't find our phone number for a month and a half (he could have checked the phone book, or called 411 and asked) and generally complaining that we should have cancelled his account because he's not using the service anymore. Never mind that he didn't ever contact us to let us know that he wasn't using it... that's our problem, not his. Probably the most bizarre moment came when he threatened to write a letter of complaint to my manager about me, and I offered to give him our address, and when I asked if he had something handy to record the information with, he said "No! I use my mind!" I only wish I could adequately capture his tone of voice, because I almost laughed out loud. Oh, and he was insistent that when he had talked to me on Friday, I was very rude. The only kicker is, when he had called on Friday, I had been gone from work for six hours.

I actually remember the "I use my mind!" part, more than a year later. Awesome.