Friday, September 29, 2006
Common words, uncommon intelligence
Me: "OurCompany technical support, how can I help you?"
Caller: "I'm having trouble connecting. It says my password might be wrong."
Me: "OK, I'll just need the name that your account is under."
Caller: "My customer number is 123456789."
Me: "Alright, but I actually need your name, or the name of the person that your account is under."
Caller: "It's SomeCompany."
Me: "No, sir, I need your name, or if your account is not under your name, I need the name of the person that it is under."
Caller: "Oh... it's something@somecompany.com."
Me: "What is your name?"
Caller: "John."
Me: "And your last name?"
Caller: "Smith."
Me: "OK, that's what I need. Thanks."
Caller: "I'm having trouble connecting. It says my password might be wrong."
Me: "OK, I'll just need the name that your account is under."
Caller: "My customer number is 123456789."
Me: "Alright, but I actually need your name, or the name of the person that your account is under."
Caller: "It's SomeCompany."
Me: "No, sir, I need your name, or if your account is not under your name, I need the name of the person that it is under."
Caller: "Oh... it's something@somecompany.com."
Me: "What is your name?"
Caller: "John."
Me: "And your last name?"
Caller: "Smith."
Me: "OK, that's what I need. Thanks."
# posted by Terry @ 7:35 AM 
