Saturday, September 09, 2006
This would be funny if it wasn't so sad
I received a call from an older gentleman who wanted to pay for his account. He informed me that his phone number had changed. I asked him for his new number before I transferred him to our billing department. This is where things took an unexpected turn.
He stated that his new phone number was 123-H0H-0H0. At first I thought I misunderstood him as he had said it rather quickly. After he repeated it, I noticed what he was doing. I attempted to explain that he was giving me his area code followed by his postal code and that I would need his phone number instead. That didn't change his answer. Eventually he asked someone in the background then gave me the correct number and apologized for the mistake. I updated his information and tranferred him to have his account renewed.
If only that had been it... Seconds later when he spoke to billing, he gave his phone number as 123-H0H-0H0.
He stated that his new phone number was 123-H0H-0H0. At first I thought I misunderstood him as he had said it rather quickly. After he repeated it, I noticed what he was doing. I attempted to explain that he was giving me his area code followed by his postal code and that I would need his phone number instead. That didn't change his answer. Eventually he asked someone in the background then gave me the correct number and apologized for the mistake. I updated his information and tranferred him to have his account renewed.
If only that had been it... Seconds later when he spoke to billing, he gave his phone number as 123-H0H-0H0.
# posted by Stéphane @ 7:30 AM 
