Saturday, October 21, 2006
Something old
This isn't anything more than a recent example of human stupidity, but I thought it was funny:
Caller: "So what, I can't connect now because you guys need the area code?"
Me: "Well, any local call that you make now requires you to dial the 10 digit number. Your dialup connection is no exception."
Caller: "This is completely unacceptable. I want to talk to a manager."
Me: "Well sir, I am the manager on this shift, and even if I weren't, there's no one else here that would be able to tell you anything different. Every local phone call in the province must include the area code. Your dialup connection is a local phone call. Therefore, you need to enter the area code. I can help you do that if you're at your computer."
Caller: "Where are you located? I'm going to come down there and I'm going to get a full refund on my account."
Me: "We're at 123 Some Street, but we will not be reimbursing your money. You don't even have a problem with your connection. If you'd let me help you put the area code in your connection settings, then you'd find that there is no problem."
Caller: "How long has it been since you guys started forcing me to do that?"
Me: "Do you remember how, when you called us for support, it was a local call? And how you had to dial your area code? And do you realize that your computer is trying to make a local call to connect to us?"
Caller: (grumbling) "Yes."
Me: "Then it should be apparent to you that we're not forcing you to do anything. This is a change that has happened to your phone service, not your Internet service."
Caller: "I'm just upset is all."
Me: "Right. Well, before you start complaining to us, you might want to make sure that you have your facts in order and consider whether or not we're the people you should be complaining to."
Caller: "So what, I can't connect now because you guys need the area code?"
Me: "Well, any local call that you make now requires you to dial the 10 digit number. Your dialup connection is no exception."
Caller: "This is completely unacceptable. I want to talk to a manager."
Me: "Well sir, I am the manager on this shift, and even if I weren't, there's no one else here that would be able to tell you anything different. Every local phone call in the province must include the area code. Your dialup connection is a local phone call. Therefore, you need to enter the area code. I can help you do that if you're at your computer."
Caller: "Where are you located? I'm going to come down there and I'm going to get a full refund on my account."
Me: "We're at 123 Some Street, but we will not be reimbursing your money. You don't even have a problem with your connection. If you'd let me help you put the area code in your connection settings, then you'd find that there is no problem."
Caller: "How long has it been since you guys started forcing me to do that?"
Me: "Do you remember how, when you called us for support, it was a local call? And how you had to dial your area code? And do you realize that your computer is trying to make a local call to connect to us?"
Caller: (grumbling) "Yes."
Me: "Then it should be apparent to you that we're not forcing you to do anything. This is a change that has happened to your phone service, not your Internet service."
Caller: "I'm just upset is all."
Me: "Right. Well, before you start complaining to us, you might want to make sure that you have your facts in order and consider whether or not we're the people you should be complaining to."
# posted by Terry @ 12:03 PM 
