Saturday, December 02, 2006
More critical thinking
Caller: "It says something wrong with the name or something."
Me: "OK, what does the error message say, exactly?"
Customer reads out the error.
Me: "Right, that means it's a problem with either your username or password. What do you have in the username box right now?"
Caller: "Nothing! And, see, I was wondering if I should type my username in or not."
Me: "OK, what does the error message say, exactly?"
Customer reads out the error.
Me: "Right, that means it's a problem with either your username or password. What do you have in the username box right now?"
Caller: "Nothing! And, see, I was wondering if I should type my username in or not."
# posted by Terry @ 6:16 AM 
