Friday, December 01, 2006
Operating at less than smart
Me: "CompanyName, how can I direct your call?"
10 seconds of silence
Me: "Hello?"
Caller: "Hello?"
Me: "Can I help you?"
Caller: "Yes."
Me: "... OK, what can I help you with?"
10 seconds of silence
Me: "Is there something that I can help you with?"
Caller: "Operator."
Me: "Yes, sir, you're speaking to the operator. Can I help you with something?"
Caller: "Service."
Me: "You're going to need to be more specific so that I know what you actually want. If you tell me what you're looking for help with, I can direct you to the proper department."
10 seconds of silence
Me: "OK, I can either direct you to a department, or I can hang up and help the next person. Please let me know what you'd like me to do."
Caller: "How do I cancel my service?"
Me: "You talk to billing. I'll transfer you now."
10 seconds of silence
Me: "Hello?"
Caller: "Hello?"
Me: "Can I help you?"
Caller: "Yes."
Me: "... OK, what can I help you with?"
10 seconds of silence
Me: "Is there something that I can help you with?"
Caller: "Operator."
Me: "Yes, sir, you're speaking to the operator. Can I help you with something?"
Caller: "Service."
Me: "You're going to need to be more specific so that I know what you actually want. If you tell me what you're looking for help with, I can direct you to the proper department."
10 seconds of silence
Me: "OK, I can either direct you to a department, or I can hang up and help the next person. Please let me know what you'd like me to do."
Caller: "How do I cancel my service?"
Me: "You talk to billing. I'll transfer you now."
# posted by Terry @ 9:53 AM 
