Saturday, March 17, 2007
"Uh, it just mysteriously happened..."
Sure it did.
That's what I usually think whenever someone calls in and says something like this:
Caller: "Yeah, for some reason my modem's setup page just came up. All on its own. I didn't do anything to it."
I mean, it might be just the way the caller says, but because most modems only bring up their setup pages when you reset them, and because most modems require you to push in a difficult-to-reach button for about 7 seconds to reset them, and most importantly, when you sound so damn defensive right off the bat, it's hard not to assume that you are, for some reason, trying to ensure that I don't know that you've tried resetting the modem on your own.
I don't care if you have tried resetting the modem. I don't know why you'd bother, but it really doesn't matter to me. I do care about people lying about the problem and what might have caused it, because that sort of thing makes the problem much harder to fix sometimes.
If you reset your modem because you thought it would help something, just say so. You're going to have to run the risk that I'm a bit of a jerk (I am, but not when I'm at work). You're also going to get your problem fixed much, much more quickly.
That's what I usually think whenever someone calls in and says something like this:
Caller: "Yeah, for some reason my modem's setup page just came up. All on its own. I didn't do anything to it."
I mean, it might be just the way the caller says, but because most modems only bring up their setup pages when you reset them, and because most modems require you to push in a difficult-to-reach button for about 7 seconds to reset them, and most importantly, when you sound so damn defensive right off the bat, it's hard not to assume that you are, for some reason, trying to ensure that I don't know that you've tried resetting the modem on your own.
I don't care if you have tried resetting the modem. I don't know why you'd bother, but it really doesn't matter to me. I do care about people lying about the problem and what might have caused it, because that sort of thing makes the problem much harder to fix sometimes.
If you reset your modem because you thought it would help something, just say so. You're going to have to run the risk that I'm a bit of a jerk (I am, but not when I'm at work). You're also going to get your problem fixed much, much more quickly.
Labels: communication, lying
# posted by Terry @ 7:08 AM 
