Thursday, April 19, 2007
Plant your friggin' trees, I don't care!!
Caller: "I am going to be planing trees and I would like to know where the cables are so I don't dig into them."
Me: "OK... you'll probably have to call Bell Canada for that, unless you've got your complete phone service with us. I can check if you want to give me your phone number."
Caller: "It's xxx-xxx-xxxx."
Me: "We don't have any accounts under that phone number. Do you have Internet service with us?"
Caller: "No, look, this isn't about service, this is about how I want to plant my trees."
Me: "Right, but if you don't have phone service with us, then that means we don't own your phone lines, so we can't tell you where to dig. If you don't have phone service with us, you probably have to talk to Bell."
Caller: "I did talk to Bell, but no one seems to know who I should talk to!"
Me: "Do you have any service with us?"
Caller: "I have Bell for my phones and Sympatico for my Internet."
Me: "OK, so why have you called OurCompany?"
Caller: "Because I need to know where to dig!!"
Me: "Sir... this is OurCompany. I don't work for Bell. You have Bell phone service and Bell Internet service. I don't understand why you called OurCompany."
Caller: "Well, why do I have your phone number?"
Me: "I have no idea."
Caller: "So who should I talk to?"
Me: "You should call Bell."
Caller: "And how do I get them to tell me where to dig so I can plant my trees?"
Me: "I would just ask."
Caller: "I tried that and they didn't seem to know what I was talking about!"
Yeah, maybe that's because you've called a completely random company to tell you where your phone lines are, a company that you don't have service with and have never had service with, and you're expecting positive results for some reason. You know, like you've done just now.
Me: "OK... you'll probably have to call Bell Canada for that, unless you've got your complete phone service with us. I can check if you want to give me your phone number."
Caller: "It's xxx-xxx-xxxx."
Me: "We don't have any accounts under that phone number. Do you have Internet service with us?"
Caller: "No, look, this isn't about service, this is about how I want to plant my trees."
Me: "Right, but if you don't have phone service with us, then that means we don't own your phone lines, so we can't tell you where to dig. If you don't have phone service with us, you probably have to talk to Bell."
Caller: "I did talk to Bell, but no one seems to know who I should talk to!"
Me: "Do you have any service with us?"
Caller: "I have Bell for my phones and Sympatico for my Internet."
Me: "OK, so why have you called OurCompany?"
Caller: "Because I need to know where to dig!!"
Me: "Sir... this is OurCompany. I don't work for Bell. You have Bell phone service and Bell Internet service. I don't understand why you called OurCompany."
Caller: "Well, why do I have your phone number?"
Me: "I have no idea."
Caller: "So who should I talk to?"
Me: "You should call Bell."
Caller: "And how do I get them to tell me where to dig so I can plant my trees?"
Me: "I would just ask."
Caller: "I tried that and they didn't seem to know what I was talking about!"
Yeah, maybe that's because you've called a completely random company to tell you where your phone lines are, a company that you don't have service with and have never had service with, and you're expecting positive results for some reason. You know, like you've done just now.
Labels: communication, genius
# posted by Terry @ 3:14 PM 
