Thursday, May 03, 2007
Further expanding upon this who 'listen and click' concept...
Windows does this stupid thing in Control Panel whereby it won't show all of the icons you need to get to and you have to switch it from 'category view' to 'classic view'. One of the simplest ways (IMO) to get to 'Network Connections' is via the classic view of Control Panel and clicking on this icon.
Honestly, this is one of my most favourite responses from customers when asking them what it says in the upper left hand of control panel...
Me - "So does it say switch to category view or switch to classic view in the upper right hand of Control Panel?" [wait for minutes while they find what I'm talking about]
Customer - "Yes. It does."
Me - "Well which does it say? Switch to category view or switch to classic view?"
Customer - "Yes."
Finally, after getting them to tell me it says 'switch to category view', they then seem to think you've somehow added 'click on switch to category view' when you told them to leave it alone if that's what it says and suddenly, they're in classic view and totally lost. Fun stuff.
File under LISTEN and click!
Honestly, this is one of my most favourite responses from customers when asking them what it says in the upper left hand of control panel...
Me - "So does it say switch to category view or switch to classic view in the upper right hand of Control Panel?" [wait for minutes while they find what I'm talking about]
Customer - "Yes. It does."
Me - "Well which does it say? Switch to category view or switch to classic view?"
Customer - "Yes."
Finally, after getting them to tell me it says 'switch to category view', they then seem to think you've somehow added 'click on switch to category view' when you told them to leave it alone if that's what it says and suddenly, they're in classic view and totally lost. Fun stuff.
File under LISTEN and click!
# posted by loopdokter @ 9:21 AM 
