Wednesday, May 30, 2007
How to do it
If you want to ensure prompt, polite service from tech support staff, this edited email excerpt is a perfect example of how to do it:
I mean, that's just beautiful. It's pleasant, the customer has already tried to check into the issue himself, he expresses appreciation for the service and asks, not demands, but asks to have it activated again.
This is one of those messages that's so perfect that it makes you wish more people reacted the same way.
I have recently started receiving numerous spam messages on my email account. I have visited the web site and cannot see that spam filtering is working. I know that the company recently had an email server issue and wonder if that affected spam filtering. Is there a way to have it activated again as it was a free service which I appreciated having.
Thank you,
Sven
Sven
I mean, that's just beautiful. It's pleasant, the customer has already tried to check into the issue himself, he expresses appreciation for the service and asks, not demands, but asks to have it activated again.
This is one of those messages that's so perfect that it makes you wish more people reacted the same way.
Labels: oneofthegoodones
# posted by Terry @ 9:02 AM 
