Saturday, May 19, 2007
I support your decision
Caller: "So do I always use webmail first?"
Me: "First before what?"
Caller: "I dunno."
Me: "... then yes."
That exchange came at the end of the customer asking me if he should use webmail first, and me asking what he'd be doing next. He didn't understand other ways of checking email, and he didn't know what he'd be doing after webmail, so I just concluded that yes, he should always use webmail first.
Me: "First before what?"
Caller: "I dunno."
Me: "... then yes."
That exchange came at the end of the customer asking me if he should use webmail first, and me asking what he'd be doing next. He didn't understand other ways of checking email, and he didn't know what he'd be doing after webmail, so I just concluded that yes, he should always use webmail first.
Labels: communication, futility
# posted by Terry @ 10:11 AM 
