Suckerfish on the Side of Your Whale

I've touched on this in the past about people feeling somehow they're exempt from SYSTEM WIDE issues. We make it clear in our phone message that they get to hear before they call that there's issues that are not their fault before they reach us. Now admittedly, our email system isn't the best and sometimes it will go down. Actually, it goes down far too often - but that's not why I'm here. I'm here to vent about our usership....

I don't get why people go dumb when it comes to computers. A very intelligent person will develop a mental handicap when dealing with computers and this is often the case. Classic example:
Caller - "Yeah, I just heard your message and pretty much had my question answered for me but I just wanted to confirm this email issue is system-wide?
Me - "Yep. That's what the message says."
Caller - "Oh, well I thought so but wasn't sure and wanted to reaffirm that it wasn't something I was doing wrong."
Me - "Well like the message says, it's on our end and we're working on it."
Caller - "So I'll just have to wait it out?"
Me - "Yes, just like the message states, we don't have an ETA at this moment but are working on getting it repaired ASAP."
Caller - "Oh [they're always jovial] okay! Sorry for waisting your time."

It's fine that you get one or maybe two of these a day, but when your whole day is filled with idiots like these, you become very bitter. People wonder why tech people are so disenfranchised. This is the reason why. We become answering machines to repeat what has already been told to them - over and over and over again and again, and again, and again, and....

Wouldn't you be bitter too?