Thursday, May 03, 2007
Listen and click! It's really quite simple!
I'm thoroughly people cannot do things on a computer and listen at the same time simply due to the sheer amount of people who get you to repeat what you've just said after you've had them perform an action. For example:
Me: "Could you please click on Control Panel and go to Network Connections?"
Caller: "So I'm on Control Panel. Where do you want me to go again?!"
Me: "Network Connections."
Caller: "Okay, I'm there. Where next?"
Me: "Click on 'create a new connection' and hit next."
Caller: "So I'm at 'create a new connection'. What do you want me to do now, again!?"
Did I not just tell you what to do? Why do I have to repeat it 3 times before you 'get' it?! I don't understand people's reluctance to do what you're telling them to do. People seem to either have this giant mistrust of what we're doing or that they're going to break something if they go beyond the action we've just told them to perform. Intelligent people instantaneously turn idiotic/brain dead when you put them in front of a computer and it blows my mind. They go blind. They go deaf. They lose all concept of understanding language in general.
I can't count the number of people who have told me something like 'File' isn't in the menu on a Windows machine when I full well know it's there and they INSIST I'm wrong - that somehow, their machine is special and different to everyone else's. Unless it's a Mac or Linux and I'm telling you to look for things in Windows, it is not. Your PC isn't special. It's designed like every other one out there - to work in a standardized fashion. Don't feel insulted if we get a little edgy when you can't find what we know is there because you're blind, deaf and brain dead.
Listen to what we say and you will be fine. Don't second guess us. Don't feel as though if you do what we say something may go wrong. You're calling us for help and we're providing that service, so STFU and do as we say and the world will be safer. Thank you.
Me: "Could you please click on Control Panel and go to Network Connections?"
Caller: "So I'm on Control Panel. Where do you want me to go again?!"
Me: "Network Connections."
Caller: "Okay, I'm there. Where next?"
Me: "Click on 'create a new connection' and hit next."
Caller: "So I'm at 'create a new connection'. What do you want me to do now, again!?"
Did I not just tell you what to do? Why do I have to repeat it 3 times before you 'get' it?! I don't understand people's reluctance to do what you're telling them to do. People seem to either have this giant mistrust of what we're doing or that they're going to break something if they go beyond the action we've just told them to perform. Intelligent people instantaneously turn idiotic/brain dead when you put them in front of a computer and it blows my mind. They go blind. They go deaf. They lose all concept of understanding language in general.
I can't count the number of people who have told me something like 'File' isn't in the menu on a Windows machine when I full well know it's there and they INSIST I'm wrong - that somehow, their machine is special and different to everyone else's. Unless it's a Mac or Linux and I'm telling you to look for things in Windows, it is not. Your PC isn't special. It's designed like every other one out there - to work in a standardized fashion. Don't feel insulted if we get a little edgy when you can't find what we know is there because you're blind, deaf and brain dead.
Listen to what we say and you will be fine. Don't second guess us. Don't feel as though if you do what we say something may go wrong. You're calling us for help and we're providing that service, so STFU and do as we say and the world will be safer. Thank you.
# posted by loopdokter @ 9:09 AM 
