Suckerfish on the Side of Your Whale

OurCompany had a major mail server crash this weekend, but humorously that hasn't stopped a slew of customers with affected email addresses from emailing us in from those problem email addresses. The issue is that people can't login to check their email, but since sending email out doesn't always require you to login, they're still able to get messages out. Some folks have apparently realized this and have emailed in from an address that isn't affected, like an unaffected email address with us, or a Hotmail, Yahoo, Gmail, etc. email account. Some others haven't. They send in an email, and we're dutifully replied, but those users won't see our reply until after the problem's fixed up. On top of that, it's great to see lucid, elaborate messages like this:

hello please fix this

regards,
'
customer@ourcompany.com

I'll get right on that.

Labels: communication