Sunday, July 08, 2007
Caller amusments
I think I should start a fair with Terry and we can just drive town-to-town and have an amusement park of sorts - except we just replay all of the amusing stuff we hear out of callers out of the back of a van for $10 a pop. Here is one I just had today:
Me: "Helpdesk."
Caller - [No hi, no 'I am such and such', just...] "I forgot to ask the other guy how to check my messages."
Me - "Do you mean your email?" (keep in mind we have about 3 different services whereby you could check for 'messages')
Caller - "No, my M-E-S-S-A-G-E-S."
Me - "Yes, I understand that, but what type of messages? Do you mean email?"
Caller - [ever frustrated] "No, no. I mean my messages."
Me - "Okay, sir please forgive me but I'm not sure what you're talking about."
Caller - "Oh. I meant how do I check my voice mail?"
Me - "Okay, now I understand! [why is it we're always the ones who are supposedly the idiot?] What's your phone number?"
Caller - "Oh shit, I can't remember." [I hear him fumbling around looking for his phone number]
Me - "Okay, do you have Internet service through us?"
Caller - "Yes I do."
Me - "Alright, what's your email address then?"
Caller - [He spells it out and it doesn't return a result] "Oh shit. I can't remember that either. Well it doesn't matter anyway. It's @ourispname.com."
Me - [trying my best not to laugh] "Yes, of course it's going to be. That's our company. I just need something to bring up your account."
In the end it was a really simple answer and he just needed to know how to press *98, but it was an exercise in futility. If he'd just been clear and concise in what he wanted, it would have made our lives easier, but no - customers ALWAYS take the road less travelled-by.
I like these people. They seem to think that they can just start randomly telling us their problem and somehow we're going to magically have all of their info up on our computer screen and have psychic powers and understand that the 'thingamajiggy' is their modem. I also like how they use generic terms to describe something and get frustrated when we try to dig (and I really do mean dig!) to get the answers out of them to figure what in the hell it is they're trying to describe! Good times.
Me: "Helpdesk."
Caller - [No hi, no 'I am such and such', just...] "I forgot to ask the other guy how to check my messages."
Me - "Do you mean your email?" (keep in mind we have about 3 different services whereby you could check for 'messages')
Caller - "No, my M-E-S-S-A-G-E-S."
Me - "Yes, I understand that, but what type of messages? Do you mean email?"
Caller - [ever frustrated] "No, no. I mean my messages."
Me - "Okay, sir please forgive me but I'm not sure what you're talking about."
Caller - "Oh. I meant how do I check my voice mail?"
Me - "Okay, now I understand! [why is it we're always the ones who are supposedly the idiot?] What's your phone number?"
Caller - "Oh shit, I can't remember." [I hear him fumbling around looking for his phone number]
Me - "Okay, do you have Internet service through us?"
Caller - "Yes I do."
Me - "Alright, what's your email address then?"
Caller - [He spells it out and it doesn't return a result] "Oh shit. I can't remember that either. Well it doesn't matter anyway. It's @ourispname.com."
Me - [trying my best not to laugh] "Yes, of course it's going to be. That's our company. I just need something to bring up your account."
In the end it was a really simple answer and he just needed to know how to press *98, but it was an exercise in futility. If he'd just been clear and concise in what he wanted, it would have made our lives easier, but no - customers ALWAYS take the road less travelled-by.
I like these people. They seem to think that they can just start randomly telling us their problem and somehow we're going to magically have all of their info up on our computer screen and have psychic powers and understand that the 'thingamajiggy' is their modem. I also like how they use generic terms to describe something and get frustrated when we try to dig (and I really do mean dig!) to get the answers out of them to figure what in the hell it is they're trying to describe! Good times.
# posted by loopdokter @ 11:39 AM 
