Tuesday, July 10, 2007
You just gotta love...
...People who can't read.
I had a caller who had upgraded from Win98 to WinXP. She was all freaked out saying that it's so different (which it's not). She had already called and had someone set it up for her so that she had a connection on her desktop with our ISP name and she'd just need to press connect. Now keep in mind, this person was able to connect on Win98 to dial up and the icon is nearly identical. Anyway, that's not the point. The point is she was so freaked out over this 'new' system (instead of just using common sense) that she thought she didn't know how to use it. These people get so stressed out that you can't help but laugh and make them laugh to calm them down. Her phone call quickly made her feel like an idiot because she didn't use common sense before phoning. She was even writing down, 'Click on 'our ISP' icon, press connect.' I mean, how can you not remember that (and she wasn't elderly)?! I had to hit mute and laugh.
Anyway, that's not the fun part. The fun part was her complete lack of any reading comprehension/program name knowledge and totally bungling the names. It made for great entertainment!
Caller: "So I go to my Mogdazilla Foxfire?"
Me: [immediate laughter] "I'm sorry. I'm not making fun of you. It's just kind of funny. It's Mozilla Firefox."
Caller: [she was cool, just freaked out] "It's okay. So I go to Godzilla Foxfire to see my webpages?"
Me: "Yes, but the program is called Mozilla Firefox. [chuckling] I'm really sorry. Every time you're saying that it's making me chuckle. I guess it's IT humour."
Despite my correcting her at least three times (politely) she kept on insisting on calling it Mogdazilla/Godzilla Foxfire.
I wish people could read/listen. Haha.
I had a caller who had upgraded from Win98 to WinXP. She was all freaked out saying that it's so different (which it's not). She had already called and had someone set it up for her so that she had a connection on her desktop with our ISP name and she'd just need to press connect. Now keep in mind, this person was able to connect on Win98 to dial up and the icon is nearly identical. Anyway, that's not the point. The point is she was so freaked out over this 'new' system (instead of just using common sense) that she thought she didn't know how to use it. These people get so stressed out that you can't help but laugh and make them laugh to calm them down. Her phone call quickly made her feel like an idiot because she didn't use common sense before phoning. She was even writing down, 'Click on 'our ISP' icon, press connect.' I mean, how can you not remember that (and she wasn't elderly)?! I had to hit mute and laugh.
Anyway, that's not the fun part. The fun part was her complete lack of any reading comprehension/program name knowledge and totally bungling the names. It made for great entertainment!
Caller: "So I go to my Mogdazilla Foxfire?"
Me: [immediate laughter] "I'm sorry. I'm not making fun of you. It's just kind of funny. It's Mozilla Firefox."
Caller: [she was cool, just freaked out] "It's okay. So I go to Godzilla Foxfire to see my webpages?"
Me: "Yes, but the program is called Mozilla Firefox. [chuckling] I'm really sorry. Every time you're saying that it's making me chuckle. I guess it's IT humour."
Despite my correcting her at least three times (politely) she kept on insisting on calling it Mogdazilla/Godzilla Foxfire.
I wish people could read/listen. Haha.
# posted by loopdokter @ 2:52 PM 
