Tuesday, August 21, 2007
Sometimes, the techs say the stupid things
New Tech: "Does anyone know what it means when Vista says ?"
When tech agents are new, they ask a lot of questions. This makes sense, as no one is likely to have run into all of the bizarre stuff that can come up on computers, let alone all the bizarre stuff that people will say to you. However, whenever I'm training or supervising (and hence fielding more questions than usual), I'm occasionally struck by the silliness of some of the questions I'm asked.
When New Tech asked the room the question above, I typed into Google. The third result on the page showed the exact message in a context that seemed likely to help, so I clicked the link and discovered what it meant and how to get around it.
Me: "It means you have to run that command as an administrator. Tell the customer to right click on it and he'll see that option, and then it'll work just like in XP."
New Tech: "Thanks!"
Me: "Wait a sec before you talk to him again... why didn't you just google that?"
New Tech: "I did. I didn't find anything."
Me: "Well, what did you google? Because I googled, which is exactly what you said out loud, and I found the answer very quickly."
That's sometimes frustrating.
When tech agents are new, they ask a lot of questions. This makes sense, as no one is likely to have run into all of the bizarre stuff that can come up on computers, let alone all the bizarre stuff that people will say to you. However, whenever I'm training or supervising (and hence fielding more questions than usual), I'm occasionally struck by the silliness of some of the questions I'm asked.
When New Tech asked the room the question above, I typed
Me: "It means you have to run that command as an administrator. Tell the customer to right click on it and he'll see that option, and then it'll work just like in XP."
New Tech: "Thanks!"
Me: "Wait a sec before you talk to him again... why didn't you just google that?"
New Tech: "I did. I didn't find anything."
Me: "Well, what did you google? Because I googled
That's sometimes frustrating.
Labels: futility
# posted by Terry @ 8:49 AM 
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Technically, that's a tech DOING a stupid thing and not saying one, but hey. I wouldn't expect you, a tech, to know any better. Hehe.
Please ignore the inherent hypocrisy of this post.
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Please ignore the inherent hypocrisy of this post.
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